Anglia is working hard to ensure we will be ready to be fully compliant with the new General Data Protection Regulations (GDPR) when they come into place on 25th May 2018. We are following ABTA guidelines and recommendations to ensure due diligence is covered with our customers and suppliers.
If you have a booking with us for a tour that departs after May 2018, the group leader will have received, or will be receiving, an Information Sharing Agreement for completion. If you have any questions regarding a quotation, provisional or current booking that you have with our company, please speak to your named contact at Anglia Tours and we will be happy to discuss this with you.
Why we process Personal Data
We process personal data about customers who enquire, book and travel with us. To provide the contracted services and support our business interests, processing may occur before, during and after the tour. This may include:
What Personal Data do we collect?
We collect a range of personal data from our customers. This may include:
When you browse our website, we receive your computer’s internet protocol (IP) address automatically in order to provide us with information that helps us learn about your browser and operating system.
What do we do with your Personal Data?
We use personal data with your consent or, where it is necessary, in order to:
We will only use your personal data for the purpose(s) it was collected or for purposes which are closely related to this. We will inform you and seek your consent, if we need to use it for other purposes.
As you are a customer of Anglia Tours Limited or have made an enquiry with Anglia Tours Limited in the past, where we believe you may have a legitimate interest in our products, we may send you emails about our company and other companies in our travel group (WST Travel and Further & Higher Travel). If you do not wish to receive this information you can unsubscribe from these emails at any time. You will see an unsubscribe option clearly displayed at the bottom of our marketing emails or contact us directly on firstname.lastname@example.org.
Transferring personal data to third parties
Anglia Tours Limited uses selected third-party providers for key services such as transportation, accommodation, meals and excursions. Where we share your personal data with a third-party provider we will only disclose your information to the extent that it is necessary to allow them to perform the services they provide to us. Anglia Tours Limited has concluded Information Sharing Agreements with all key third-party providers however, you should note that certain providers have their own privacy policies. For these providers, we recommend you read their privacy policies so you can understand the manner in which they will handle your personal information.
We collect and process personal data in the European Union (EU). We may also need to process personal data worldwide depending upon the destinations to which you travel. For example, we may have to provide personal data to immigration authorities, agents or excursion operators in destination countries. This may involve sending your personal information between different countries, including countries outside the EU where controls on data protection may not be as strong as the legal requirements in the EU. In such circumstances, your information may become subject to the laws of the jurisdiction(s) in which that service provider, or its facilities, are located.
When you book a tour with Anglia Tours Limited we will provide you with an Information Sharing Agreement (ISA). The ISA asks that you confirm you have gained consent from those whose personal data will be shared with Anglia Tours Limited. We ask that you read, sign and return the ISA to us. If you do not complete and return the ISA but do subsequently supply personal data to us, it will be deemed that you have provided explicit consent for the personal data to be used for the purpose(s) stated.
How do I withdraw my consent?
Where we have obtained your consent for processing of personal data, you have the right to withdraw this consent at any time. Should you wish to do so please contact our Data Compliance Officer by email email@example.com or by writing to us at:
Anglia Tours Limited
You may ask us to cease processing, or restrict the nature of the processing. However, it should be borne in mind that, if such a request is made before the contracted services have been provided; it may prevent us from either complying with legal requirements, such as the need to provide Advance Passenger Information, and/or prevent us from providing the contracted services to you.
Securing your personal data
We take the security of your personal data very seriously. We take reasonable precautions and follow industry best practices to protect your personal information and to make sure it is not lost, misused, accessed, disclosed, altered or destroyed. Emails containing your personal data sent to or from us will not be encrypted. You are free to make use of an encrypted service to share personal data if you wish or if it is your organisation’s policy to do so.
Accessing your personal data
You may request a copy of the personal data we hold about you. This includes obtaining personal data about you in electronic form. Should you wish to do so please contact our Data Compliance Officer by email firstname.lastname@example.org or by writing to us at the above address.
The following is strictly necessary in the operation of our website.
This website will
The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This website will not
How to complain about our processing of personal data
If you have a concern or complaint about our processing of personal data, please contact our Data Compliance Officer by email email@example.com or by writing to us at the above address.
Ian Coyne: Commercial Director: Anglia Tours Limited