Click here for our Covid-19 Promise. For other important travel information visit our safety and support area.

Safety & Support

We have reviewed our safety and support procedures in the light of recent events and will continue to keep them under review. Travel as we know it has changed, however, one thing that has not changed is the way we prioritise the health and safety of every one of our customers. It is your basic right as a traveller to know that everything has been taken care so you can relax on tour.

We also understand that you and your parents will have many questions, so please do not hesitate to contact us, should you wish to know more. In the meantime, here are the some of the ways we support you.

As an ABTA member, we are here to provide you with the information you need to help you book with confidence. It is our responsibility to work with our suppliers and partners to continue to prioritise public health. We wanted to share with you ABTA’s latest campaign called ‘Restarting travel – a guide for customers’ which is designed to take travellers through extra steps to consider.

Click here to find out more. 

At Anglia, we are fully committed to every aspect of safety on your tour and we hold all the trade body licenses including ATOL, ABTA, STF and LOtC so you can be confident that your trip is safe in our hands.

USEFUL DOWNLOADS:

You can download our latest STF Certificate of Compliance here. 

You can download our latest LOtC Quality Badge here.

Customer Service Excellence accreditation

As part of Next Generation Travel, we are the only school tour operator to hold this accreditation which means we are regularly assessed by an independent body on meeting set criteria.

 

Investors in People

Anglia are an Investors in People organisation meaning we demonstrate a commitment to the development and success of our people.

 

Guild of Battlefield Guides

Members wearing the Guild badge make a symbolic, public statement regarding high quality delivery and expertise in battlefield guiding. They all share a love of military history and a desire to ensure that the sacrifices of past generations are not forgotten.

 

 

For us, the Anglia Standard is something that sets us apart from the rest. We strongly advise all of our customers to not only compare quotes, but compare the quality of service that they are likely to receive, so you can be sure you get the best value for your money.

Click here to find out exactly what you should be getting. 

The Chairman of Next Generation Travel, David Craven was instrumental in setting up the School Travel Forum to raise standards in educational visits – it is now recognised as the safety and quality standard mark you can trust. As a full member of the School Travel Forum, Anglia adheres to a rigorous Code of Practice and Safety Management Standards that meets the requirements of DCSF guidelines and is externally verified each year.

With more than 200 years combined experience in the school travel industry, the team here at Anglia are proud of our safety conscious environment and proactively review and improve our school trip safety procedures continually. We also have the experience and knowledge to recommend the most suitable accommodation and transport providers for your age of students and which best support your learning objectives.

Every year, an external auditor reviews all of our health and safety procedures. Our latest audit was in January 2020 with Argent. Yet again, for the ninth year running, we have had NO RECOMMENDATIONS to help improve the way we control our safety management and quality provision.

Take a look at our safety management system policy for more information.

At Anglia, we are fully committed to every aspect of safety on your school tour. Our school trip safety checks include:

  • Our Safety Management System is established and maintained to conform to the requirements of the School Travel Forum.
  • We provide a 24-hour emergency helpline should you require any urgent assistance
  • We have specialist staff who are fully trained auditors
  • All accommodation used by Anglia undergoes a safety audit prior to use and every 3 years thereafter
  • All coach companies that we work with both in the UK and overseas will have completed our standard audit
  • We specify that coaches used should be no more than 5 years old

All properties used by Anglia will have undergone a safety audit prior to its first use and every 3 years thereafter. A member of the Anglia team has seen every property that we use and our Contracts Manager Sheelagh Clegg personally decides which accommodation we promote in our programmes. In some cases, there will be hotels or hostels that will conform to local regulations but that we feel do not meet our standards and we will not include them.

At Anglia, safe travel is a key priority. Our policies include; all coach drivers must hold DBS clearance; overnight journeys are kept to a minimum and ensuring coach drivers are fully rested and fit to drive by providing them with single room accommodation. All coach companies that we work with both in the UK and overseas will have completed our standard audit.

We are the only Schools’ Tour Operator in England to have been awarded BUSK Approved member status and our high safety standards ensure coach drivers on school trips are suitably accommodated to help reduce driver fatigue. For more information on BUSK and the list of approved tour operators please go to: http://www.busk-uk.co.uk

Prior to any residential tour, a member of Anglia staff will offer to visit the school and give a presentation to the students, their parents and teaching staff. This presentation gives an overall view of the aims of the tour and more specific details concerning safety, food and accommodation.

Following Brexit, there will be no changes to healthcare access for UK nationals visiting or living in the EU, Iceland, Liechtenstein, Norway and Switzerland before 31 December 2020. You can continue to use your EHIC during this time, as you did before.

If you are a UK resident, you are entitled to medical treatment that may become necessary. This will be at reduced costs, or sometimes free, when temporarily visiting a European Union (EU) country: Iceland, Liechtenstein, Norway or Switzerland. Only treatment provided under the state scheme is covered. However, to obtain treatment you will need to take a European Health Insurance Card (EHIC) with you. Please note: Not all UK residents are covered in Denmark, Iceland, Liechtenstein, Norway or Switzerland.

Click this link for further information: https://www.ehic.org.uk/

Further information regarding healthcare abroad can also be found at:

http://www.nhs.uk/nhsengland/Healthcareabroad/pages/Healthcareabroad.aspx

Please note: An EHIC is not a replacement for travel insurance. Make sure you have both before you travel.

Very few of our tours have problems because every effort is made, and checks put in place, to ensure your tour plan is flawless. However, if an issue does arise, we are here to help. Your Anglia Guide is not just there to give great educational value. Their wealth of experience means they have been through many scenarios such as adverse weather, transport delays & breakdowns, sick children and changes in itinerary. They will be on hand to provide guidance and support throughout your tour. They are also supported by our experienced team in the office, including a 24 hour emergency response cover for issues that need to be addressed urgently. Our emergency duty officers are fully briefed on all groups that are travelling and have access to all of your tour planning details, which means you have complete peace of mind whilst on tour, should the need arise to call us.

“Thank you so much for the sterling efforts of the office staff to keep us on the move in Berlin. The trip was brilliant as ever …. The combined problems of a delayed flight, storm damage on the roads and railways plus rain barely dented our itinerary or enthusiasm. I would like to take this opportunity to thank Anglia for all efforts over a number of years in providing such excellent experiences for the students that I have taken to the Somme and Berlin.”

St Theresa’s School

Anglia has been operating tours for over 20 years with over 200 year’s combined experience in the educational visits market. Our Tour Coordinators, Reservations staff and Administrative support, along with the Anglia Management team, are based in offices in Charles House, Essex; the heart of the Anglia operation.

Anglia’s team of almost 50 expert guides are based across the UK and now also mainland Europe. Our guide team includes individuals with years of experience in education, the armed forces and the police.

Click here to find out what our experience means to our customers.

You can also read some of our customer reviews here.

Your Safety Our Priority from Anglia Tours on Vimeo.

With the Anglia Standard you’ll find no hidden surcharges. Our pricing is transparent and honest. In your quotation and provisional booking letters we will tell you what is and is not included in your price. We also fairly estimate any future rates, not falsifying prices to create ‘cheap deals’.

Our approach is always to protect against currency fluctuation by buying currency as bookings confirm. Once your tour has been booked you will see no adjustments to your tour price because of currency.

The Anglia insurance policy has £10 million public liability cover. This exceeds the requirements of UK County Councils.

Click here to see our list of insurance policies

The UK left the EU on 31 January 2020, we are now in a transition period (also known as the ‘implementation period’) lasting until at least 31 December 2020. During this time, everything will remain the same and you can continue to travel without any changes.

We will continue to monitor the information provided by travel industry experts, organisations such as ABTA and ETOA, as well as the UK Government and select what we believe is relevant for you.

Click here to find out how Brexit will affect school trips.

The current global situation means that the possibility of being close to, or caught up in, a terrorist attack is a risk faced by us all. Like all risks, this needs to be kept in perspective and managed in a thoughtful and proportionate way.

Please see the latest advice from the Outdoor Education Advisory Panel regarding foreign travel and questions around terrorism.

We also advise you to visit the FCDO website

Call us

Tel: +44 (0) 1376 574130

Mon - Fri 08.00-17.00

Fax: +44 1376 574140

Write to us

Anglia Tours Limited
Charles House
Kelvedon Road
Inworth
Essex
CO5 9SH

Email us

[email protected]

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